HighGear Velocity
Terms of Service
Effective date: July 8, 2026
These Terms of Service ("Terms") govern access to and use of HighGear Velocity, highgearvelocity.com, related applications, browser tools, websites, communications, and services (collectively, the "Service") provided by High Gear Webworx LLC ("HighGear," "HGW," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a dealership or other organization, you represent that you have authority to bind that organization.
1. The Service
HighGear Velocity is a software platform for automotive dealerships and related businesses. The Service may include inventory tools, AI-assisted listing copy, media and capture tools, approval workflows, scheduling, posting support, team management, analytics, DMS and CRM integrations, social-platform integrations, and related features. We may add, change, suspend, or discontinue features at any time.
2. Accounts, Roles, and Dealership Administration
You must provide accurate account information and keep login credentials secure. Dealership owners and administrators are responsible for inviting users, assigning roles, maintaining permissions, reviewing connected accounts, removing users who should no longer have access, and ensuring dealership data is accurate. You are responsible for activity under accounts associated with your dealership unless caused by our breach of these Terms.
3. Customer and Dealership Data
You retain ownership of dealership inventory, photos, customer notes, listing copy, posts, team data, and other content you provide or generate through the Service ("Customer Data"). You grant HGW a limited license to host, process, transmit, display, modify, and use Customer Data as necessary to provide, secure, support, and improve the Service. You are responsible for having the rights and permissions needed to upload, process, and publish Customer Data.
4. AI-Assisted Content
The Service may generate or suggest text, captions, descriptions, reminders, classifications, or other output using AI systems. AI output may be incomplete, inaccurate, or inappropriate for a particular vehicle, offer, jurisdiction, or platform. You are responsible for reviewing and approving content before use or publication, including vehicle condition, pricing, availability, mileage, options, financing language, incentives, disclosures, and compliance with advertising laws and platform rules.
5. Connected Platforms and Integrations
The Service may connect to Facebook, Instagram, DMS providers, CRM providers, payment processors, email services, SMS providers, analytics tools, AI providers, and other third parties. Your use of those services is governed by their own terms and policies. We are not responsible for third-party outages, policy changes, account restrictions, API limits, rejected posts, lost access, or platform enforcement actions. You authorize us to use connected accounts and access tokens to perform the actions you request or configure.
6. Subscriptions, Billing, and Cancellation
Paid plans, if applicable, are billed according to the pricing, order form, checkout page, or written agreement presented to you. Subscriptions may renew automatically unless cancelled. Fees are non-refundable except where required by law or expressly stated in writing. You are responsible for taxes, payment information, and charges incurred by your dealership account. We may suspend or limit access for non-payment.
7. Acceptable Use
You agree not to use the Service to:
- Violate laws, regulations, advertising rules, consumer protection rules, platform policies, or third-party rights.
- Publish false, deceptive, misleading, infringing, unlawful, discriminatory, or harmful content.
- Misrepresent vehicle pricing, mileage, condition, availability, financing, incentives, fees, ownership, warranties, or dealership identity.
- Upload malware, scrape, overload, reverse engineer, bypass security, or interfere with the Service.
- Share credentials, access accounts without permission, or use another user's connected social account without authorization.
- Use the Service to send spam or messages without required consent.
8. Messaging and Consent
If you use email, SMS, invite, reminder, or messaging features, you are responsible for obtaining and maintaining any legally required consent from recipients and honoring opt-out requests. You may not use the Service to send unlawful, unwanted, or deceptive messages.
9. Intellectual Property
The Service, software, workflows, designs, trademarks, logos, documentation, and related technology are owned by HGW or its licensors and are protected by intellectual property laws. Except for the access expressly granted under these Terms, no rights are transferred to you. You may not copy, resell, sublicense, or create competing services from the Service except as permitted by law or by written agreement.
10. Confidentiality and Security
You may receive non-public information about the Service, pricing, roadmap, integrations, credentials, or other business matters. You agree to protect that information and not disclose it except as authorized. You must promptly notify us of suspected unauthorized account access, credential compromise, or security incidents involving the Service.
11. Suspension and Termination
We may suspend or terminate access if we believe you have violated these Terms, created risk to the Service, failed to pay fees, infringed third-party rights, violated platform rules, or used the Service unlawfully. You may stop using the Service at any time. Upon termination, certain provisions will survive, including payment obligations, intellectual property, disclaimers, limitations of liability, indemnity, and dispute terms.
12. Disclaimers
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, HGW disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation. We do not guarantee sales results, lead volume, approval by any platform, or that AI output will be accurate or compliant.
13. Limitation of Liability
To the maximum extent permitted by law, HGW will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost sales, lost data, lost goodwill, platform account restrictions, or business interruption. Our total liability for all claims relating to the Service will not exceed the amount paid to HGW for the Service by the customer asserting the claim during the twelve months before the event giving rise to the claim.
14. Indemnification
You agree to defend, indemnify, and hold HGW harmless from claims, damages, liabilities, losses, and expenses arising from your Customer Data, published content, dealership activity, connected accounts, violation of law, violation of platform rules, misuse of the Service, or breach of these Terms.
15. Governing Law
These Terms are governed by the laws of the State of Arizona, excluding conflict-of-law rules, unless a written agreement with HGW states otherwise. Courts located in Arizona will have jurisdiction for disputes that cannot be resolved informally, except where prohibited by applicable law.
16. Changes to These Terms
We may update these Terms from time to time. Updates are effective when posted unless a later effective date is stated. Material changes may be communicated by email, in-app notice, or another reasonable method. Continued use of the Service after changes become effective means you accept the updated Terms.
17. Contact
Questions about these Terms can be sent to support@highgearvelocity.com.